It’s one thing to get what your company needs in the door when your company has to have it. Your life would be easier if that’s all you had to worry about. But you know all too well that isn’t enough.

To get the job done right, you know it takes more than getting the goods delivered.

What good does it do you to get everything in time — if the quality of the goods is subpar, or even worse?

An industry services provider recently asked a cross-section of customers about the most serious supplier quality challenges facing manufacturers.

The top five concerns:

1. The need for performance-based scorecards, and the managerial reluctance to adopt and implement them.
2. The lack of systems that would accommodate and encourage more efficient and centralized reporting of quality issues.
3. The failure of top-level managers to get involved or take more of an active role in supply quality management.
4. The ongoing disagreements between supply quality management and supply chain management.
5. The failure to develop risk-based analysis for assessing supplier quality.

Tags: customers, quality, scorecards, supplier