You might consider this a cautionary tale for your folks who work the phones. But of course, you know they wouldn’t ever do anything like this.

In this case, a customer was asked in a follow-up call to rate his interaction with a company caller, as often is the case in customer service oriented transactions.

The customer gave the caller low marks.

Obviously, word made it back to the caller.

The next time the customer visited that business, he was denied access to his account — for “security reasons.”

Further investigation revealed that the disgruntled company caller had changed the man’s identity, to that of a Ugandan divorcee.

Further fiddling with the customer’s account rung up an additional $100 in phony charges.

Of course, the company straightened out his account. But the caller still had his revenge.

We’re left hanging on this one. The investigation into the caller’s shenanigans didn’t reveal if it ended in termination or other disciplinary action.

Hmm.

Might want to include a question about “extreme” customer relations as part of your hiring interview process.

Have any customer calling horror stories of your own? Share them with us — and your peers — in the comments section below.

Tags: account, calling, customer service