Bank’s ‘oops’ lands customer in a deep hole
January 9, 2009 by Charlie WalkerPosted in: In this week's e-Newsletter, Latest News & Views
“Oops. Please excuse our technical error.”
You’ve probably heard this from the cable company, the IT staff where you work, and from many other services that rely on technological accuracy.
But did a technical glitch ever dump you more than 140 billion dollars in the hole?
The 38-year-old man was stunned — to put it mildly — when his London bank informed him that his account was overdrawn by 100 billion pounds ($144 billion).
His wife said she noticed a “major discrepancy of two 50-billion-pound debits” in the account — news that left him stunned, shaken and physically ill.
The couple had checked the account the previous evening and everything was fine.
An understatement from Barclays bank about the slight oversight: “A technical error caused some customer accounts to be incorrectly debited. … We apologize for any inconvenience this may have caused our customers.”
Does that mean the bank will pay for your stay in the nearest hospital’s cardiac unit?
Tags: bank, technical, technology

